Circle Care Services (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website circlecareservices.com (the “Website”) or use our services.
This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Circle Care Services is the data controller for the personal information we collect and process.
Contact Information:
Company Name: Circle Care Services
Address: 400 Raritan Avenue, Highland Park, NJ 08904, United States
Email: abatherapy@circlecareservices.com
Phone: (877) 734-4536

3.1 Personal Information You Provide

We may collect the following personal information that you voluntarily provide:
Contact Information: Name, email address, phone number, postal address
Service Information: Details about care needs, medical information, emergency contacts
Account Information: Username, password, profile information
Communication Data: Records of correspondence and interactions with us
Payment Information: Billing address, payment method details (processed securely through third-party providers)

3.2 Information Automatically Collected

When you visit our website, we may automatically collect:
Technical Data: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on pages, click-through rates, date and time of visits
Cookies and Similar Technologies: See our Cookie Policy below

3.3 Information from Third Parties

We may receive information about you from:

• Healthcare providers (with your consent)
• Family members or authorized representatives
• Insurance companies
• Public databases and registries

Under GDPR, we process your personal data based on the following legal grounds:
Consent: When you have given clear consent for specific processing activities
Contract: To perform our services under a contract with you
Legal Obligation: To comply with legal requirements (e.g., safeguarding, health regulations)
Vital Interests: To protect life or prevent serious harm
Legitimate Interests: For our business operations, provided your rights are protected

We use your personal information for the following purposes:

5.1 Service Provision

Deliver care services as requested
Assess care needs and develop care plans
Coordinate care with healthcare professionals
Manage appointments and scheduling
Process payments and billing

5.2 Communication

Respond to inquiries and provide customer support
Send service updates and important notifications
Provide information about new services (with consent)

5.3 Legal and Safety

Comply with legal obligations and regulations
Protect the safety and wellbeing of clients and staff
Investigate and prevent fraud or misconduct
Maintain records for regulatory purposes

5.4 Business Operations

Improve our services and website functionality
Conduct research and analysis (anonymized where possible)
Staff training and quality assurance

We may share your personal information with:

6.1 Service Providers

Healthcare professionals involved in your care
Third-party service providers (IT support, payment processors)
Professional advisors (legal, accounting, insurance)

6.2 Legal Requirements

Regulatory bodies and government agencies
Law enforcement when legally required
Courts and legal proceedings

6.3 Emergency Situations

Emergency services in case of medical emergencies
Family members or emergency contacts when necessary
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

If we transfer your data outside the European Economic Area (EEA), we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs
• Binding Corporate Rules
• Your explicit consent

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection
• Secure disposal of personal data

We retain your personal information only as long as necessary for the purposes outlined in this policy:
Active Client Records: Duration of care relationship plus 7 years
Financial Records: 7 years from end of relationship
Marketing Consents: Until consent is withdrawn
Website Data: 2 years unless longer retention is required

You have the following rights regarding your personal data:

10.1 Right of Access

Request copies of your personal data and information about how we process it.

10.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

10.3 Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal data in certain circumstances.

10.4 Right to Restrict Processing

Request limitation of processing in certain situations.

10.5 Right to Data Portability

Request transfer of your data to another organization in a structured format.

10.6 Right to Object

Object to processing based on legitimate interests or for direct marketing.

10.7 Rights Related to Automated Decision-Making

Protection against solely automated decision-making, including profiling.

10.8 Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise any of your rights, contact us at:
Email: abatherapy@circlecareservices.com
Phone: (877) 734-4536
Post: 400 Raritan Avenue, Highland Park, NJ 08904, United States
We will respond to your request within one month of receipt for GDPR requests, and according to applicable timelines for other jurisdictions. In some cases, we may extend this period by two additional months if the request is complex.

12.1 GDPR Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. For EU residents, you can contact your local data protection authority.

12.2 HIPAA Complaints

You have the right to file a complaint if you believe your privacy rights have been violated. You may file a complaint with:
Circle Care Services:
Email: abatherapy@circlecareservices.com
Phone: (877) 734-4536
U.S. Department of Health and Human Services:
Website: hhs.gov/hipaa/filing-a-complaint
Phone: 1-800-368-1019
Address: Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Washington, D.C. 20201
We will not retaliate against you for filing a complaint.

13.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website.

13.2 Types of Cookies We Use

Strictly Necessary Cookies: Essential for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Enable enhanced functionality and personalization
Marketing Cookies: Used to deliver relevant advertisements

13.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

We do not knowingly collect personal information from children under 18 without parental consent.

16.1 General

When you opt in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Circle Care Services. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Circle Care Services. Circle Care Services reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Circle Care Services also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.

16.2 Carriers

Carriers are not liable for delayed or undelivered messages.

16.3 Cancellation

You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Circle Care Services again, just sign up as you did the first time, and we will start sending messages to you again.

16. 4 Info

Text “HELP” at any time, and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at abatherapy@circlecareservices.com.

16.5 Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at abatherapy@circlecareservices.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

16.6 Messaging Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

We may update this Privacy Policy periodically. We will notify you of significant changes by:
Posting the updated policy on our website
Sending email notifications to registered users
Other appropriate communication methods

For questions about this Privacy Policy or our data practices, contact:
Circle Care Services
Email: abatherapy@circlecareservices.com 
Phone: (877) 734-4536
Address: 400 Raritan Avenue, Highland Park, NJ 08904, United States

Personal Data: Information relating to an identified or identifiable natural person
Processing: Any operation performed on personal data
Data Controller: The entity that determines the purposes and means of processing
Data Subject: The individual whose personal data is being processed
Consent: Freely given, specific, informed agreement to processing
This Privacy Policy was last updated on September 19, 2025.
HIPAA Effective Date: This Notice of Privacy Practices is effective as of September 19, 2025 and will remain in effect until we replace it.